Cancellation policy
Purchase Options Cancellation Policy
At Kika Shoppe, we want you to feel confident when placing an order. Please review the following cancellation policy before completing your purchase.
In-Stock Items
Orders for in-stock items begin processing as soon as possible. If you wish to cancel an order, please contact us at kikashoppeofficial@gmail.com as soon as possible. Cancellation requests are not guaranteed once an order has begun processing or has shipped.
Preorder Items
Preorders are purchases made for items that have not yet arrived at Kika Shoppe. By placing a preorder, you acknowledge that estimated arrival and shipping dates are subject to change due to supplier delays, manufacturing, shipping, customs, weather, and other circumstances beyond our control.
Preorder cancellation requests must be submitted by emailing kikashoppeofficial@gmail.com. Requests are reviewed on a case-by-case basis and may not be approved once an order has been placed with our supplier or the item has entered the fulfillment process.
Orders Containing Both In-Stock and Preorder Items
Orders containing both in-stock and preorder items will generally ship together once all items are available. If you wish to cancel an item or request separate shipments, please contact us at kikashoppeofficial@gmail.com. Additional shipping charges may apply to separate shipments.
How to Request a Cancellation
Please include your order number and the item(s) you wish to cancel when emailing us. Submitting a cancellation request does not guarantee approval. If a cancellation is approved, any applicable refund will be issued to the original payment method, subject to your payment provider's processing time.
Once an order has shipped, it cannot be canceled.
By placing an order with Kika Shoppe, you acknowledge and agree to this Purchase Options Cancellation Policy.
For questions or assistance, contact us at kikashoppeofficial@gmail.com.